FREQUENTLY ASKED QUESTIONS
Welcome to the Donna Cuore Italia FAQ. We have curated answers to our most common inquiries below. If you need further assistance, our Concierge Team is always at your disposal.
📦 SHIPPING & DELIVERY
Q: Where do you ship to?
A: We proudly offer complimentary standard shipping across all of North America, strictly serving the United States, Canada, and Mexico.
Q: How long will it take to receive my order?
A: Because we source premium pieces from global partners, please allow 1 to 3 business days for our fulfillment centers to meticulously prepare your order. Once dispatched, estimated transit times are:
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United States: 7 to 12 business days.
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Canada & Mexico: 10 to 15 business days.
Q: How can I track my package?
A: As soon as your order is shipped, you will receive an email containing your tracking number and a link to monitor its journey. Please allow 24-48 hours for the carrier's system to update.
Q: Will I have to pay customs duties or import taxes?
A: For clients in the United States, there are no customs duties. For clients in Canada and Mexico, any customs fees, import taxes, or tariffs levied by your local government are the responsibility of the customer upon delivery.
🔄 RETURNS & EXCHANGES
Q: What is your return policy?
A: We offer a 30-day return window from the date you receive your order. To be eligible, items must be in their original, unworn condition with all tags attached and in their original packaging. Please note that a 10% restocking fee applies to apparel and footwear returns. For full details, please review our [Insertar enlace a la Política de Devoluciones].
Q: Can I return skincare products or wellness supplements?
A: To maintain our strict health and safety standards, skincare products, beauty devices, and wellness supplements cannot be returned if the protective seals have been broken, the products have been opened, or the pump has been primed.
Q: How do I initiate a return?
A: Simply contact our Concierge Team at support@donnacuore.com with your order number. If your return is eligible, we will provide you with the exact shipping instructions.
💳 BILLING & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure digital wallets including Apple Pay, Google Pay, PayPal, and Shop Pay.
Q: What currency are your prices listed in?
A: All transactions on our site are processed in US Dollars (USD). If you are purchasing from Canada or Mexico, your bank will automatically convert the charge to your local currency at their current exchange rate.
✨ PRODUCT & SIZING INQUIRIES
Q: How do I know which size to choose?
A: We provide detailed sizing charts on every apparel and footwear product page. If you find yourself between sizes or need specific styling advice, please reach out to us at support@donnacuore.com.
Q: Are your beauty devices and wellness tools safe for everyday use?
A: Yes, our curated beauty devices are designed for safe, home-based use. However, we always recommend reading the included instruction manual carefully. If you have specific medical conditions, please consult your physician before adding new devices or supplements to your routine.
STILL HAVE QUESTIONS?
We are here to help. Contact our specialized team at support@donnacuore.com and expect a response within 12–24 business hours.
