SHIPPING & DELIVERY POLICY

At Donna Cuore Italia, we curate premium fashion, beauty, and lifestyle pieces from our specialized global partners. We are committed to delivering your items securely and elegantly.

Please review our shipping timelines and procedures below.

1. ORDER PROCESSING TIME All orders are meticulously reviewed, prepared, and dispatched from our fulfillment centers within 1 to 3 business days of order placement. You will receive a confirmation email once your order has been successfully placed, and another notification when your package ships. Please note that processing times do not include weekends or public holidays.

2. SHIPPING RATES & DESTINATIONS To provide a seamless luxury experience, we are proud to offer:

  • Complimentary Standard Shipping on all orders across the United States, Canada, and Mexico. There are no hidden shipping fees at checkout.

3. ESTIMATED DELIVERY TIMELINES Due to our global sourcing model and high demand for our curated pieces, please allow the following estimated transit times after your order has been processed:

  • United States: 7 to 12 business days.

  • Canada: 10 to 15 business days.

  • Mexico: 10 to 15 business days.

While we strive to ensure timely delivery, please note that these are estimates. Occasionally, unforeseen carrier delays or customs inspections may extend delivery times slightly.

4. ORDER TRACKING Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's journey. Please allow 24 to 48 hours for the tracking information to update in the carrier's system.

5. CUSTOMS, DUTIES, AND TAXES (Canada & Mexico) Donna Cuore Italia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the sole responsibility of the customer. Please check with your local customs office for more information regarding potential fees.

6. ADDRESS ACCURACY & LOST PACKAGES Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for packages delivered to an incorrect address provided by the customer. If your tracking information states that your package was delivered but you have not received it, please contact the local courier directly. For further assistance, our Concierge Team is available at support@donnacuore.com